Drama broke out at a McDonald's restaurant in Jacksonville, Florida this week when an employee slapped a customer in the face after the customer allegedly threw a cup of coffee at her.
Video of the incident was recorded, with the employee screaming, "Did you throw that drink at me?" before knocking the glasses off the customer's face.
The employee, going by Ms. Williams, told CBS 47 (Action News Jax) her side of the story on Saturday.
Williams said prior to the video, the customer was belligerent with her after accusing her and the staff of not preparing her food fast enough. She said she offered the customer a refund, but the woman responded by throwing two coffee drinks on her, one of which was still hot.
McDonald's owner Debbie Moreland released a statement after the incident went viral saying, "I do not condone the behavior depicted in this video. We are currently investigating this matter."